Tutrain Refund Policy

AOverview

Tutrain is committed to maintaining a student-centric approach with transparency. This refund policy ensures fair handling of refund requests while acknowledging the operational costs associated with our personalized one-on-one classroom services.

BRefund Application Process

CRefund Eligibility & Deduction Slabs

Refunds are governed by the timing of the request and calculated as follows:

DKey Refund Terms

• Full course fee is collected post-demo. No additional registration or admission charges.
• Paid demo sessions are non-refundable under any circumstance.
• Refund requests outside the defined timelines are not eligible for partial returns.
• Refunds are only considered upon written request via email with the required documents.

EAlternative to Refund

Instead of requesting a refund, students may opt to:

• Switch to another subject
• Shift to a different tutor (based on availability)
• Must be requested within the same payment cycle.

FExceptions for Refunds Cases

GStudent Replacement Policy

Tutrain allows the replacement of a student with another eligible candidate under the following conditions:

• A written consent must be provided by the original parent/guardian authorizing the replacement.
• The new student must enroll in a course of equal or higher value within the same payment cycle.
• Any remaining fees from the original student will be adjusted in the new student's account.
• If the new course fee is higher, the fee difference must be paid at the time of transfer.
• Replacement is subject to availability and Tutrain's management approval.
• No additional administrative charges will be applied for the replacement process.

HGeneral Guidelines

IImportant Disclaimers

• Tutrain is not responsible for incorrect bank details shared by the parent/student
• No refunds for paid demos
• Fees paid through loan/EMI are governed by third-party financial partner policies
• The policy remains applicable even if:
  • The student joins late
  • The student never attended any class